I would love a more interactive help center that can help the user find the right information.
If an article gets downvoted, it would be great if a pop up or some messages comes asking if we can improve on the article or if we can help the user find the right information. It can be a chat, a search widget or whatever. Basically it would be great to have some kind of interaction if an article gets a downvote in order to see...
1. If an article needs improvement.
2. Direct the user to find the right information or reach out to the user.
3. Basically get a more effective help center.
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