Highlighting Premium Organization to appear on ticket views first
We have a several of organizations that should have priority on our answering on ticket.
I have created a property to set as premium partner but how to make it show on ticket view as highlighted, so those tickets from them is taken first.
How can we highlight those in ticket views?
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Hi Sari -
There are ways you could set up a view to sort tickets so that those from your premium partners appear at the top. How do you currently designate tickets as being from your premium partners? Do you use a tag, a custom field, or do you also need to determine how to designate those tickets?
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Hi Nicole, we have set a field to Organization Fields.
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Hi Sari! Can you describe your field in a bit more detail? Is it a dropdown, or some other kind of field?
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Hi Madison, it is checkbox field --- if checked Organization is Premium Partner.
And btw, we have Professional version of Zendesk.
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Hey Sari,
If you're using a Checkbox you should be able to use this as a trigger condition as well. For organization tickets that have this Premium Checkbox option you can then set the ticket priority to Urgent. Here's a sample trigger below:
You can then configure your view to order by ticket priority which will then show your Urgent tickets a the top of your ticket view.
I was able to track down following Chrome extension that would also highlight your tickets by priority as well: Zendesk Priority Highlight
Hope this helps!
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