Slack for Side Conversations

6 Comments

  • Toby Sterrett

    Hey Amon, check your email for some info on getting started with the EAP!

    0
  • Amon Wong

    Hey Toby, 

    We just changed our subdomain and lost access to this integration. Could you kindly look into this? 

    0
  • Brett - Community Manager

    Hey Amon,

    I reached out to our team internally and mentioned you altered your subdomain. They're currently investigating to see if we can get your subdomain updated so you can continue using the feature.

    Cheers!

    0
  • Brett - Community Manager

    Hi Amon,

    I've been informed that your new subdomain as been added to the Slack for Side Conversations beta.

    Can you confirm that you have access again?

    Thanks!

    0
  • Amon Wong

    Hi Brett, 

    We still do not have access despite installing the Zendesk app on our Slack channels. The integration work on tickets which were formerly used with Slack for Side Conversations but doesn't appear for new tickets.


    Sincerely, 

    Amon 

    0
  • Brett - Community Manager

    Hi Amon,

    I'm going to bring this into a ticket so we can troubleshoot further.

    You'll receive a follow-up email from you shortly :)

    0

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