Our company has websites on different domains: .be, .fr, .nl.
We want get off with Zendesk on the right foot so instead of directing each completed customer form to a specific e-mail address corresponding to the domain we want to group all e-mails to one general e-mail address.
However for the follow-up and communication with our customers we need to know on which website they completed the form and in what language. Note that belgian customers speak french or dutch.
So basically we want to know what practice is the most recommended for a Zendesk integration. Keep a contact e-mail address per domain, for example firstname.lastname@example.org and email@example.com?
Or make a distinction in the e-mail addres with the same domain, for example firstname.lastname@example.org, email@example.com and firstname.lastname@example.org. In this last scenario we could work with a tag in the title to identify the language.
Thanks for your suggestions!
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