Automation for Reassigning a ticket based on time elapsed

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3 Comments

  • Brett - Community Manager
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    Hey Robert,

    You should be able to set an automation similar to the following:

    You can also switch status condition to Status>less than>solved if you'd like as well.

    Let me know if that doesn't get you the results you're looking for.

    Cheers!

    1
  • Robert Hernandez
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    Hi Brett,

     

    Thank you so much for your response and example's provided we were able to get the automation setup.

     

    Thanks!

    0
  • Brett - Community Manager
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    Happy to help Robert :)

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