Formatting Descriptions on Ticket Forms

3 Comments

  • Ludvig Warrer
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    Totally agree with Melissa on the following part;

    "Right now, if I have various individual lines in the description with their corresponding definitions, the system lumps everything together into one paragraph on the end-user side. It would be good to be able to separate the lines, make some of the text bold, etc."

    I am also interested in the functionality of having help texts associated to each form question. Typically presented to the user as a "?" mark next to the actual question, which they can hover their mouse over to read more.

    The detailed description you offer now, is too clumpsy and makes the overall form look verbose.

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  • Jamie Noell
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    +1

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  • Mike Schepker
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    This definitely needs to be a thing. We have a priority dropdown and we explain the SLA of the priority levels in the description. It would be great if this allowed HTML or some other way to provide this information on the form itself. 

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