Request for adding session expiration option value


  • Marina Gu

    In a similar vein, 8 hours --> 2 weeks is a massive jump. Can you either make this customizable, or add a few options in between? I'd like to see 24 hours, 72 hours as options. 

  • YB Choi

    Please add 1 hour, 2 hour and 4 hours between 30min and 8 hours

    30mins is too short and phone calls are automatically hung up after 30mins of calling between an agent and a caller even if our agent is on call but not touching anything in zendesk.

    and for 8 hours, there were too many tickets piled up when our agent is inactive or away for many hours(sometimes they just leave the zendesk on and wrap up)


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