SMS Behaviours for Multiple Phone Numbers



  • Travis Rider
    Zendesk team member

    Hello Owen,

    After a bit of testing I was able to confirm that the text should go to the number that is listed first in the user's profile.

    Looks like you've sent in a ticket as well, I'll reply there too in case you have any other follow up questions.



  • John Xaviery Desengano

    I'd like to make a follow up question regarding this topic, how do we send a text to the second phone number listed in the user's profile? Every time I try to type in the second number, it reverts me back to the user's profile so the text will again be sent to the first phone number based on what Travis said.

  • Brett Bowser
    Zendesk Community Team

    Hey John,

    I was able to confirm with our Talk experts that there's no way to send a text to the second phone number on the users profile. Notifications will always be sent to the primary phone number as well as the primary email address listed in the profile.

    Let me know if you have any other questions!


Please sign in to leave a comment.

Powered by Zendesk