Zendesk Talk Call Recording Audio Channels

Answered

2 Comments

  • Brett Bowser
    Zendesk Community Team

    Hey Jeff,

    I reached out to one of our Talk Product Champions here and it looks like these call recordings are not on a different channel. The recording is on one file so there'd be no way to determine which user is the agent and which user is the customer.

    Let us know if you have any other questions :)

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  • Ben Shan

    Hi Brett,

    Is this anywhere on the roadmap? Is there another approach/technique ZD is considering to support voice analysis, in general but specifically for disambiguating the different speakers on a call?

    Ben

    0

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