Ticket Sharing - How to reference tickets between different instances?

Answered

1 Comments

  • Dan Cooper
    Community Moderator

    Hi Chris, 

    I think the available workaround today is to create links in your comments that use the full ticket URL instead of relying on Zendesk's auto-linking for tickets that start with #. 

    There are similar challenges outside of Zendesk to Zendesk ticket sharing scenarios (linking other system ticket numbers), so this workaround would scale in those situations too.

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