Has anyone come up with an effective way —preferably automated— to translate the ticket hyperlinks between instances in Ticket Sharing?
Our company's support teams span two separate Zendesk instances. We've established ticket sharing between the two with the following rules:
- Comment and status permissions = Make private comments; do not sync status.
- Tag synchronization = No, do not share tags between me and the receiver.
- Allow syncing of custom fields = Yes, sync custom fields between me and the receiver.
Things work well, but one challenge we've encountered is that the ticket's dynamic hyperlinks (e.g., #123456") don't translate between instances.
Team A's ticket #123456 is a completely different ticket/link than Team B's #123456. Because of this, referencing other tickets in a ticket's body has become very cumbersome at best, but mostly useless.
Does anyone have any recommended workarounds?
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