Tracking efficacy of recently implemented self service tools using IP comparisons

1 Comments

  • Nick Dushack
    Comment actions Permalink

    Hi Matt,

    Unfortunately, Zendesk Explore does not house data related to user IP addresses. The only location that stores this information is the events log of each individual ticket. The IP address listed is that which was used to submit the ticket/update.

    I recommend adding your voice to our product feedback forum - for the ability to list end-user IP addresses as data within Explore. Product feedback is the best way our customers can be heard regarding feature requests or product improvement.

    I apologize there isn't a direct solution for you at this time. Let us know if you have any other questions.

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