How can I change from min to hour Assigned to solved

5 Comments

  • Cristian Ene

    0
  • Cristian Ene

    Managed to fix it... somehow... edited the function... instead of minutes changed to hours... 

    BUT...

    it calculates hourrs, but it displays as minutes.

     

    Vid describing the issue: https://www.useloom.com/share/1426804052844eaaa1e07209a6b5463a

    0
  • Dan Kondzela
    Zendesk Customer Advocate

    Hi Cristian, this seems to be a bit custom. To get more in depth and sort out your issue I am going to create a ticket on your behalf where we can get a little more detailed.

    You'll hear from me via email!

    0
  • Sandy Vangyi

    I'm having the same issue on my reporting for average ticket handling time (total time spent), it's showing as seconds but I want it to show as minutes.  How do I change this?

     

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  • Joyce Natividad
    Zendesk Customer Advocate

    Hey Sandy!

    You can create a standard calculated metric to show the Total time spent in minutes. Copy and paste this formula into the formula field of your standard calculated metric:

    VALUE(Total time spent (sec))/60

    You can also check this metrics configuration in the article Time Tracking app: metrics you need to be measuring

    Hope this helps!

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