Custom Metric Generates Partial Results


  • Graeme Carmichael
    Community Moderator

    OK, so I have a solution...

    To make a new metric based on calculated metrics, go to result manipulation>result metric calculation

    Can someone confirm that is the correct approach?

  • Eugene Orman
    Zendesk Product Manager


    You are right, at this point in time using the Result Metric Calculation is the best option for performing simple arithmetic operations between the metrics. 

    We will work on fixing the issue you have observed when the operation was performed in another calculated metric. 

    Thank you for the feedback. 


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