Reporting on tags in Explore


  • Violeta Micu

    Hello Mari,


    You can check Eugene's answer:

    "At the moment tag-based formulas are easily hitting the system 50K row limit. Which means that Explore will look through 50K ticket/tag combinations at a time. To avoid hitting this limit, use a filter to narrow down the results in the queries. For example, set this time range filter: Ticket created - Date is the last 7 days. As well,  nstead of using a calculated metric you can simply filter out the whole query by the Ticket tag is winav-20604 filter. "


    Unfortunately this is the current situation when you create metrics based on tags.Until the team will fix this you have 2 options:

    1. use tag as an attribute

    2. try to see the information for a minimum period of time (if you want to see it in weeks, set just 2 or 3 weeks). It depends a lot on your business volume.

    I know that both are not the solutions you need but maybe they will help a little...

    Have a nice day!


  • Brett - Community Manager

    Thanks for sharing this Violeta :)

    Super helpful!

  • Carla



    I want to know how many were Tickets solved without taking into account merge tickets. I have created this metric to substract it from Tickets solved.

    but when I do a Result metric calculation to substract it, I do not find it. 

    Is there something wrong?



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