Is there a way to get a report of the # incidents per channel? (Email, phone, chat, etc.)

1 Comments

  • Philippa Booth
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    Hi Mary

    You can easily create this using the Support: Tickets, Users, Organisations connection. Here, you will find that the metric 'Incidents' has already been set up, which you can use with the attribute 'Ticket Channel' to make your chart. You can then apply a filter for the relevant date range, which would normally use a 'Ticket created' date field.

    A good way to present this if you use several channels is a bar chart, as this can be sorted, and clearly shows results for all channels, which may not be the case with a pie chart.

    Hope that helps but let us know if you have any questions.

    Philippa

    Philippa Booth
    Success Specialist
    support@bime.zendesk.com

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