Letting users select a due date for a task that is always a certain number of days in the future
Hi!
We use Zendesk as the support portal at my company. We get a lot of requests to make changes to products, as well as bug reports. A lot of requests come to our data department with "due dates" of, basically, today or ASAP or tomorrow. What I would like to do is give our users a calendar that lets them select a due date, but make it so that the first available due date is always 6, 7 or 8 days in the future. This is for political reasons as much as anything.
Any thoughts?
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Hi Zoomer,
That's a tough one. If you're going to show the due date field, that's about all you get is whatever your end user chooses.
I wonder... what if you hide the regular Due Date from the end user, create a custom date field... and then somehow leverage an API or app to only show certain dates...
It's not native in Zendesk as far as I know....
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I would suggest clear instructions presented to the end user for the date field, and a trigger changes the due date field upon ticket creation to 7 days in the future if date select is not within the specified parameters
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Hi again - I don't know if this is available only for Enterprise plans, but it turns out you can do what Fernando is suggesting but only on a custom date field as far as I can tell.
You'll have to work out what tags to look for, but in a trigger I have set up, what I'm doing is looking for a specific tag, when it appears, I'm setting a CUSTOM date field to today and then adding another tag to nullify it/not run the trigger again.
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