Letting users select a due date for a task that is always a certain number of days in the future

3 Comments

  • Heather Rommel
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    Hi Zoomer,

    That's a tough one. If you're going to show the due date field, that's about all you get is whatever your end user chooses.

    I wonder... what if you hide the regular Due Date from the end user, create a custom date field... and then somehow leverage an API or app to only show certain dates...

     

    It's not native in Zendesk as far as I know....

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  • Fernando Duarte
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    I would suggest clear instructions presented to the end user for the date field, and a trigger changes the due date field upon ticket creation to 7 days in the future if date select is not within the specified parameters

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  • Heather Rommel
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    Hi again - I don't know if this is available only for Enterprise plans, but it turns out you can do what Fernando is suggesting but only on a custom date field as far as I can tell. 

    You'll have to work out what tags to look for, but in a trigger I have set up, what I'm doing is looking for a specific tag, when it appears, I'm setting a CUSTOM date field to today and then adding another tag to nullify it/not run the trigger again.

     

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