Add Minimum Date Function to Formula Builder to Identify First Time A Ticket was Assigned to Person


  • Jimmy Ra

    Hi Becca,

    Have you checked out the Support: Ticket Updates dataset? You may be able to create a query for what you're looking for by using the Assignee reassignments metric and playing around with the filters to only include updates for your Tier 3 support group. 

  • Becca

    Hi Jimmy - Unfortunately I don't think the Assignee reassignments metric will do it for me as I need to capture the first time (and only that time) a ticket was assigned to a person and aggregate that on  weekly basis.


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