Default color scheme for Explore for Color Blind.


  • Andrew Soderberg
    Community Moderator

    After 20 years of the software/internet services industry being aware of accessibility needs, there is no excuse for not even attempting to make your new tools (especially reporting like Explore) accessible. WCAG 2.1 standards are easy to comply with and help developers write clean web code which promotes good design. More and more businesses are being sued and loosing to groups and individuals for not making their services accessible. WCAG 2.1 is now the law (Section 508) for all US government departments and all federally funded institutions (e.g. colleges and universities). WCAG 2 is a worldwide accepted accessibility standard. 

    Zendesk has always had great UI/UX design as a core competency (part of the Zendesk Way). Accessible design must also be part of your UI/UX competency.

    On any of your Explore pages I find easily over 100 contrast violations for accessibility. From a simple test of Explore's default Dashboard Tickets tab using the Chrome Browser and the free SiteImprove accessibility test plug-in, there are over 100 occurrences of the single 'insufficient contrast' check (among dozens of other checks for WCAG 2.1 errors)

    The error reports: Color Contrast is insufficient. 110 occurrences on this page.

    "The color of the text and the color of the background are not in sufficient contrast to each other. Insufficient contrast between text and its background can give problems for users with visual impairments and color blindness, but it can also affect a lot of other users, leading to important text potentially being overlooked."

    Please make accessibility a product FR (functional requirement) for all your future development.

  • Nicole S.
    Zendesk Community Team

    Hey Andrew and Celia -

    Thank you for your feedback. Our teams are actively working on accessibility issues, and have rolled out several changes related to that this year, however the focus of that work has been on Support and Guide.

    I'll share your feedback with the appropriate teams to bring some awareness to the issues you raise here.

  • Nicole S.
    Zendesk Community Team

    I'll add that I just spoke with someone on the Explore team and they said that they're currently working on correcting the default colors in Explore. They don't have a timeline yet, but stay tuned!


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