Custom Events for Zendesk Explore

4 Comments

  • Greer Davis
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    This would also be huge for us to track issues that happen after deploys, or our call center metrics after a process change. Right now we have to screenshot and add our own annotations which is really time consuming.

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  • Lohith S
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    Does all Time (Event) metrics under "How" attributes in Insights fall under this category ? Coz I couldn't find them in Explore. All the Date metrics are associated with Ticket, User, Org, etc dimensions. There is no generic Time (Event) without any association with Ticket, User, Org 

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  • Vincent Dollet
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    Hi Zac, apologies for the belated reply. Great suggestion, I definitely see the business benefits. While we don't have a firm timeline yet, this could be a good use case for "3rd party data ingestion", where you could capture these business events in a Google Sheet or similar and join that data with your Zendesk data. We will be sharing more information as we make progress in that area.

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  • Andy Ramstad
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    I was just about to add this myself. This is definitely needed.

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