Guide Dashboard Loading Fail

Planned

3 Comments

  • Vincent Dollet
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    Hi Tobias,

    Thanks for reaching out.

    This error would mean that you do not have the Knowledge Capture app (https://www.zendesk.com/apps/support/knowledge-capture/) installed on your subdomain. Can you please confirm that's the case?

    That said, I fully agree that the tab should not be displayed when the content is not compatible with the current subdomain. That's something that's on the roadmap.

    Kind regards

    Vincent

    0
  • Tobias Hermanns
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    Hi Vincent,

     

    you´re wrong, we´re using Knowledge Capture:

     

    App details
    Location: Ticket Editor, Ticket, New Ticket
    Version 5.0.0 - Last updated 16 days ago
    0
  • Vincent Dollet
    Comment actions Permalink

    Then that's a bug in the way we discover whether the KC app is installed or not.

    Can you please submit a ticket by email: explore@zendesk.com?

    Thanks

    Vincent

    0

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