• Vincent Dollet

  • October 10, 2018 07:53

  Zendesk Product Manager

  Hi Tobias,

  Thanks for reaching out.

  This error would mean that you do not have the Knowledge Capture app (https://www.zendesk.com/apps/support/knowledge-capture/) installed on your subdomain. Can you please confirm that's the case?

  That said, I fully agree that the tab should not be displayed when the content is not compatible with the current subdomain. That's something that's on the roadmap.

  Kind regards

  Vincent

• Tobias Hermanns

  • October 10, 2018 07:56

  Hi Vincent,

   

  you´re wrong, we´re using Knowledge Capture:

   

  App details

  Location: Ticket Editor, Ticket, New Ticket
  Version 5.0.0 - Last updated 16 days ago
• Vincent Dollet

  • October 10, 2018 08:42

  Zendesk Product Manager

  Then that's a bug in the way we discover whether the KC app is installed or not.

  Can you please submit a ticket by email: explore@zendesk.com?

  Thanks

  Vincent

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