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Dashboard Sharing with Others

Completed
Morgan King

Will there be a way that we will be able to share dashboards with just email addresses even if they aren't an agent? This is available in insights and helps us send reports to engineers that don't really need licenses in our support ticketing system. Primarily for reports on number of incidents and problem tickets there are so that they can prioritize bug fixes better.

 

It would be even better if we could embed the dashboards onto a site and have the data publicly viewable.

67 Comments

  • Vincent Dollet
    Zendesk Product Manager

    Hi Sophie Maini-Gastou,

    As a next step, we'll work on enabling you to schedule dashboard exports with end-users (similarly to how you schedule dashboards currently).

    We are then planning to introduce new capabilities that will help you reduce the number of dashboards needed when sharing/scheduling with agents/customers. I don't have a firm ETA yet. We'll share more with the community as we make progress.

    Kind regards

    Vincent

     

    0
  • Lendon Dimalaluan

    Would really love to have this feature so we can share with the rest of the management team who do not need to have access to Zendesk!

    1
  • Erodriguez

    Hi @...,

    We have several partners that are going to require a daily view of dashboards with the new Explorer. They are end-users, not support agents. We would benefit from being able to share the link to the dashboard. 

    Do you have an ETA when the feature is being released? 

    Thanks

    Emilio

     

    1
  • Terry Sciore

    This request has been listed for at least 2 years.  Is this on anyone's radar yet?  We have clients who require us to send them reports.

    0
  • Rob Stack
    Zendesk Documentation Team

    Hi Terry/all, this feature was previously in EAP and is coming soon to the product. We'll be announcing more in the next month or two. Thanks!

    0
  • Sophie Maini-Gastou

    Dear Rob,

    Your link is not working.

    Thanks

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Sophie,

    It looks like the EAP has been closed which means it's no longer active. Most likely our PM's are taking a look at all the feedback they received and working towards releasing across eligible accounts.

    I don't have any timeframe to provide but you can follow our Announcements page where updates are posted when available.

    Cheers!

    0

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