Dynamic Content / Localization

Planned

11 Comments

  • Dan Ross
    Comment actions Permalink

    We will have this issue as well, all our customer facing fields use Dynamic Content.  Displaying the default translation would be great!

    0
  • Dan Ross
    Comment actions Permalink

    Hi Explore team,

    Any insight into whether this is something that will considered? Right now, it makes fields very difficult to read, it's effectively the same as having the tags display as the custom field value.

     

    Thanks!

    0
  • Vincent Dollet
    Comment actions Permalink

    Hi Zac, Dan,

    Terribly sorry for the delay in following up on your feedback, and thanks for bringing this up.

    We are looking into this. Can you please confirm that the scope of displaying the default dynamic content translation is limited to:

    • ticket / user / org custom field titles
    • ticket / user / org custom field values
    • ticket subject

    Kind regards

    Vincent

     

    0
  • Zac
    Comment actions Permalink

    This would also include other fields:

    • Ticket Forms
    • Satisfaction Rating
    • Satisfaction Reason
    • Ticket Group? (I can't remember if DC can even be used in Ticket Groups... we are not doing it but this would be relevant)

    Thanks for following back Vincent!

    1
  • Vincent Dollet
    Comment actions Permalink

    Thank you for these clarifications Zac. Let me work with the team to see how / when we can address this.

    0
  • Dan Ross
    Comment actions Permalink

    Hi Vincent,

    Between the items listed by you and Zac, I think that'd be it. I can't think of any other use case.

    0
  • Dan Ross
    Comment actions Permalink

    Hi Vincent,

    Any updates on being able to display the default translation for dynamic content items? This would make custom field reporting much much easier for multilingual Zendesks!

    Thanks! :)

    0
  • David Einarsson
    Comment actions Permalink

    I hit this issue too. It's very difficult for me to use Explore without dynamic content support for custom fields.

    0
  • Marcel Schader
    Comment actions Permalink

    Any update on this?

    0
  • Vincent Dollet
    Comment actions Permalink

    Dear all,

    Good news, we have completed the work required to:

    • Show custom field titles (instead of tags)
    • Show the english value for dynamic content

    We should be launching an EAP shortly to help us validate that feature. If you can't wait, don't hesitate to reach-out to activate that feature on your subdomain,

    Kind regards

    Vincent

    0
  • Marcel Schader
    Comment actions Permalink

    Hi Vincent,

    thank you for this update, much appreciated!

    Best,
    Marcel

    0

Please sign in to leave a comment.

Powered by Zendesk