• Dan Ross

  • August 25, 2017 20:19

  Community Moderator

  We will have this issue as well, all our customer facing fields use Dynamic Content.  Displaying the default translation would be great!

• Dan Ross

  • October 30, 2017 19:38

  Community Moderator

  Hi Explore team,

  Any insight into whether this is something that will considered? Right now, it makes fields very difficult to read, it's effectively the same as having the tags display as the custom field value.

   

  Thanks!

• Vincent Dollet

  • November 15, 2017 16:02

  Zendesk Product Manager

  Hi Zac, Dan,

  Terribly sorry for the delay in following up on your feedback, and thanks for bringing this up.

  We are looking into this. Can you please confirm that the scope of displaying the default dynamic content translation is limited to:

  • ticket / user / org custom field titles
  • ticket / user / org custom field values
  • ticket subject

  Kind regards

  Vincent

   

• Zac

  • November 15, 2017 17:20

  This would also include other fields:

  • Ticket Forms
  • Satisfaction Rating
  • Satisfaction Reason
  • Ticket Group? (I can't remember if DC can even be used in Ticket Groups... we are not doing it but this would be relevant)

  Thanks for following back Vincent!

• Vincent Dollet

  • November 15, 2017 17:42

  Zendesk Product Manager

  Thank you for these clarifications Zac. Let me work with the team to see how / when we can address this.

• Dan Ross

  • November 15, 2017 18:54

  Community Moderator

  Hi Vincent,

  Between the items listed by you and Zac, I think that'd be it. I can't think of any other use case.

• Dan Ross

  • May 09, 2018 18:38

  Community Moderator

  Hi Vincent,

  Any updates on being able to display the default translation for dynamic content items? This would make custom field reporting much much easier for multilingual Zendesks!

  Thanks! :)

• David Einarsson

  • December 13, 2018 17:28

  I hit this issue too. It's very difficult for me to use Explore without dynamic content support for custom fields.

• Marcel

  • January 29, 2019 10:22

  Any update on this?

• Vincent Dollet

  • February 22, 2019 13:14

  Zendesk Product Manager

  Dear all,

  Good news, we have completed the work required to:

  • Show custom field titles (instead of tags)
  • Show the english value for dynamic content

  We should be launching an EAP shortly to help us validate that feature. If you can't wait, don't hesitate to reach-out to activate that feature on your subdomain,

  Kind regards

  Vincent

• Marcel

  • February 22, 2019 14:10

  Hi Vincent,

  thank you for this update, much appreciated!

  Best,
  Marcel

• Dominic Brasoveanu

  • August 27, 2020 13:26

  Hi Vincent, 

   

  I am too having the same issue and being that this is 2 years old, I am thinking that maybe I'm not doing something right.

  Just to confirm, I am in Explore and want to report on a custom field. The options in this custom field are filled in with dynamic content placeholders. The output is that the options are displayed by their placeholders. I do have the obvious option of renaming each field, but since I'm doing this for a few custom fields, each with 5-10 dropdowns, it proves rather unproductive. Any suggestions?

   

  Kindly,

  Dominic

• Eugene Orman

  • September 09, 2020 17:35

  Zendesk Product Manager

  Hi Dominic Brasoveanu 
  
  I just have tested this functionality and I get the English dynamic content value displayed in Explore, not the placeholder. I used the drop-down field. 
  
  Maybe there is an issue that affects only some field types. I will create a ticket for you, so you could investigate it

Please sign in to leave a comment.