Explore vs Insights - possible quality of life improvements

Planned

4 Comments

  • Vincent Dollet
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    Hi Dan,

    Thank you for your feedback.

    We are planning to address the first 2 points (sub-totals, quick pivoting) in the next month or so.

    We also understand the importance to order the ticket statuses according to the ticket lifecycle. We'll get back to you shortly as regards to the possible availability timeline for that improvement.

    Kind regards

    Vincent 

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  • Vincent Dollet
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    Hi Dan,

    I'm following up on this feedback - we have just addressed point #2 re. quick pivoting.

    In the query builder, you will now see a "quick pivoting" icon top right, which will automatically move rows as columns and vice versa. This will help you easily experiment with different layouts and see what representation works best.

    Vincent

     

     

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  • Vincent Dollet
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    Hi Dan!

    I'm following up on point #3 of your feedback. We have recently introduced a new attribute (Ordered Status) in the "Support Tickets" datasource, which will show the status of the tickets as per the logical steps in the workflow (New, Open, Pending, Hold, Solved, Closed).

    This new attribute will be available in newly created datasources.

    Kind regards

    Vincent

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  • Dan Ross
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    Awesome, looking forward to checking it out, thanks Vincent!

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