Hi Explore team,
I created a simple report to measure # Solved tickets by category. I used the # Solved Tickets metric, which defaulted to a SUM operation. This yielded a wild value of 13 billion tickets. We're busy, but not THAT busy :)
As an Insights user, I've become accustomed to the '# Solved Tickets' metric providing a COUNT operation by default. I suspect that very few users will find the SUM of their # Solved Tickets to be useful.
What would be really handy is the ability for an admin to set default aggregators for the metrics within Explore. This could help prevent other users of the platform, who might not be as technical or familiar with reporting able to get better results.
Thanks for considering!
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