Last week the design of the widget went from a simple "bubble - Chat" to an obnoxious large box that keeps popping up. Also when you try to minimize the chat box, most of the time it wont work. You have to open the chat and then minimize it. I am all for having Chat on our website, but not at the detriment of my user's experience. Why the change and how can I change it back to a less abrasive bubble on the bottom?
Customer Service said I was out of luck. New design and with Team Chat I don't have the option of minimizing the design. What's unfortunate is that during my trial period it was nice and simple. As soon as I purchase a plan, its obnoxious. Any suggestions to override this?
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