Hello, we've been having some minor hiccups within Zendesk Chat.
At our call center, we use Zendesk Talk, Chat, Text, and Support.
One small hiccup we're having is when an agent is on a call in Talk, their availability status does not automatically change to Invisible in Zendesk Chat. They can always change their status manually, but they can sometimes forget. We would prefer them to not be active on chat if they receive a call.
So my question is, is there any one that has a workaround this?
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