1 Comments

  • Ramin Shokrizadeh
    Comment actions Permalink

    Hi Andrey,

    Thanks for sharing your feedback. Although we have no plans to make this field mandatory or a setting to make it mandatory, you can look at building a custom private app to remind agents to fill out tags in the chat.

    You would need to use the following endpoint to get the tags currently in the chat: https://developer.zendesk.com/apps/docs/chat-api/chat_sidebar#chat.tags

    If/when we do decide to add a setting to make it mandatory, we will update you here.

    Thanks,

    Ramin

    0

Please sign in to leave a comment.

Powered by Zendesk