Request for more features.

3 Comments

  • Ramin Shokrizadeh
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    Hi May,

    For your first request, the tabs at the bottom of the Chat dashboard do turn grey when it has been inactive for a period of time. This timeout is not customisable. Are you aware of this already? Are your agents not noticing the change in the tabs?

    For your second request, can you elaborate on why you want your visitors to know the difference between the two scenarios and why its important for you to have two separate messages?

    Thanks,

    Ramin

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  • May Loh
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    Hi Ramin,

    Yes, my agents are not noticing the change in the tabs. They would find a pop-up window more noticeable.

    For my second request:
    Our chat agents access the Internet via remote access where there's a rule - all users are automatically logged out every 4 hours, regardless of activity. Hence, there would be a situation where all chat agents are offline after logging into Zendesk for 4 hours and it is still within operating hours. 

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  • Ramin Shokrizadeh
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    Thanks May. I have shared your feedback to the design team for the first point. 

    The additional detail on the second point is useful. Not many businesses have that practice and we have no immediate plans to offer that level of flexibility in the messaging any time soon.

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