The styling options for the chat button and chat window are limited. Maybe by design. But at the very least, not being able to select a button font color forces color combinations that are not ideal. We are using the chat widget at a university, and using our school colors is important. But, only being able to select the background color, leads to an automatically selected font color that looks poor, and even worse, has a failing WCAG AA contrast ratio.
Being able to set the font color (and possibly other styling options) would be excellent. Through the administration or API. Or even better, being able to load a custom CSS file on top of the standard styling.
Given the number of licenses we are paying for, not being able to make this sort of basic customization is making me think I picked the wrong chat platform.
I appreciate any feedback or consideration.
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