Chat REST API Triggers not working as expected

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  • Ramin Shokrizadeh
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    Hi Profi Tours,

    Thanks for sharing your feedback. The REST API today for triggers does not allow you to specify actions/conditions: https://developer.zendesk.com/rest_api/docs/chat/triggers#json-format

    The triggers REST APIs are primarily used today to programmatically enable/disable triggers and not for creating triggers.

    We have no plans to change the REST API behaviour for triggers in 2018. You should use the developers mode of the New/Edit Triggers page to set the conditions and actions for the triggers.

    -Ramin

     

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