chat widget: size modification of mobile version

Answered

6 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Victoria,

    You can choose to use the overlay version instead of the chat popout mode. You can learn more about the overlay mode here: https://chat.zendesk.com/hc/en-us/articles/228250908-Improving-the-mobile-experience-with-the-overlay-widget

    This mode means the widget won't leave the host page, so they can easily get back to the content they were looking at before.

    Thanks,

    Ramin

     

    0
  • Victoria Moree

    Hi Ramin, 

    thank you for your reply. i think i was not clear with my description. We are already using the overlay version, but the chat widget window (while using chat on mobile device) covers the product page so the customer gets a feeling that he has left the product page. Is it possible to change the width and the height of the chat window (mobile version) so the product page is still visible while chatting? 

    thank you, 

    Victoria 

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Victoria,

    There is no support to show only half the widget size, as that experience wouldn't be very useful and may have challenges showing a single line of the conversation in the chat log. Especially for smaller screen devices and when the software keyboard is up.

    We have no plans to support this behaviour in the mobile Chat and Web Widget in the next 12 months.

    -Ramin

     

     

    1
  • ali ajam

    I open Zendesk chat in ionic platform with onclick="zE.activate();", it works fine but the user can't close the window because the close button will go beneath mobile status bar, is there anyway I can fix this, or change the height ?

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there ali,

    Currently, the Web Widget does not support custom heights or sizes and we do not officially support the ionic platform. If you put the widget in an iframe and set the size, it should restrict the overall size of the widget when it is open.

    -Ramin

    0
  • ali ajam

    Thanks Ramin, I'll try that.

    I'm using https://www.npmjs.com/package/ngx-zendesk-webwidget  for ionic but hopefully we can get official support from Zendesk for IONIC 

    0

Please sign in to leave a comment.

Powered by Zendesk