I've recently been advised that when deleting a chat ticket in Support, this doesn't reflect in the Chat Analytics. Nor does deleting the transcript from the Chat History subsequently reflect in the data.
We may occasionally create tests chat tickets in Production. Additionally Zendesk have also used Production to investigate issues relating to chat and have created "test" tickets in this environment. We'd like to be able to delete these (with a log) in order to reflect the correct volume of actual customer contact, and to reflect in the agents statistics correctly.
Can this be investigated please?
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