Reflect deletion of chat tickets in Analytics

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3 Comments

  • Prakruti Hindia
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    Hi Lauren,

    Thank you for writing in. If the team is using Insights in Support for reporting, deleting chat ticket along with chat will reflect the correct volume of actual customer contact and can be source of truth. We are also looking to provide more reporting from Chat into Insights soon. 

    Currently, chat deletion does not reflect in Chat Analytics. We are not planning to change this behaviour in first half of 2018. 

    - Prakruti

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  • Lauren Williams
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    Hello, 

    Can you tell me if it's something that is looking to be addressed later in the year at all?

    Thanks

    0
  • Prakruti Hindia
    Comment actions Permalink

    Hi Lauren, 

    If you are using Insights in Support for tracking chat tickets, deleted chats do reflect correctly in Insights. We have also improved reporting from Chat in Insights. More details and sign up form for Early Access can be found here

    - Prakruti

     

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