Abandon Rate - Reporting



  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Carlo,

    We do not have those numbers in Analytics today. 

    If you are using Google Analytics on your website, you can look at the events being fired and determine the funnel drop-off.

    Learn more here: https://chat.zendesk.com/hc/en-us/articles/115003757187-Using-Google-Analytics-with-Zendesk-Chat



  • Dan Ross
    Community Moderator

    Are there plans to improve the Analytics offering with data like Carlo is requesting? We're also finding that we're not able to get to the information we actually need to see where these kinds of problems are. 


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