Limits to Chat Analytics
AnsweredLimits to Chat Analytics – Zendesk Support
Why can I only pull chat analytics for the past 90 days? Would like to be able to pull team and agent-level performance numbers for the past year for performance reviews without having to create an Excel pivot table and input data.
Is Zendesk looking to improve this capability?
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Hi Marylou,
Thanks for sharing the feedback. Currently, we have no plans to change the 90 day date range limit in Chat analytics. We are exploring pushing more Chat data into Insights for joint Support + Chat customers which would allow for a larger date range.
Currently, you will need to do multiple 90 day exports and stitch the csv files together.
-Ramin
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Hey Ramin. is there a reason for this limit or is it arbitrary to keep the csv files small?
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Thanks, Ramin. I have been hearing about improvements coming to Insights for improved data reporting on all channels, but that has been for almost a year now. Any idea when these changes are going to start rolling out?
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@Anton The limit was originally set for a couple reasons:
1. To protect our infrastructure as large customers can have many thousands of chats beyond 90 days.
2. To ensure the attachment size is small enough to be reliably sent and uploaded
We have no immediate plans to change that 90 day limit in Chat Analytics this year.
@Marylou We still have a team working on integrating Chat data into Insights, nothing to share at the moment regarding availability dates.
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