Limits to Chat Analytics

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  • Ramin Shokrizadeh
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    Hi Marylou,

    Thanks for sharing the feedback. Currently, we have no plans to change the 90 day date range limit in Chat analytics. We are exploring pushing more Chat data into Insights for joint Support + Chat customers which would allow for a larger date range.

    Currently, you will need to do multiple 90 day exports and stitch the csv files together.

    -Ramin

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  • Anton Brall
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    Hey Ramin. is there a reason for this limit or is it arbitrary to keep the csv files small?

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  • Marylou Scott-Smith
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    Thanks, Ramin.  I have been hearing about improvements coming to Insights for improved data reporting on all channels, but that has been for almost a year now.  Any idea when these changes are going to start rolling out?

     

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  • Ramin Shokrizadeh
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    @Anton The limit was originally set for a couple reasons:

    1. To protect our infrastructure as large customers can have many thousands of chats beyond 90 days.

    2. To ensure the attachment size is small enough to be reliably sent and uploaded 

    We have no immediate plans to change that 90 day limit in Chat Analytics this year.

    @Marylou We still have a team working on integrating Chat data into Insights, nothing to share at the moment regarding availability dates.

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