Customizing the appearance settings for the mobile widget independent of the desktop version

Answered

3 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there,

    There is an existing thread on this topic here: https://chat.zendesk.com/hc/en-us/community/posts/208795088-Customize-Minimized-Chat-Button-Message-on-Mobile

    We have no plans to offer that customisation options in settings but you can use the Javascript APIs today to accomplish what you are looking for.

    Thanks,

    Ramin

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  • Kaat De Beuckelaer

    Hi, 

    Is the above post still relevant? 

    We are also looking for solution to differentiate same widget on desktop versus mobile. 

    Desktop on the right and mobile on the left...

     

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  • Erik Lynch
    Zendesk Customer Advocate

    Hello Kaat,

    The above post is still relevant in that we don't have a setting in the UI that sets the mobile position of the widget, specifically. You can change the offsetting for the Web Widget (in other words, move the web widget horizontally or vertically), by using the offset parameter. This can be set specifically for the mobile version of the widget, allowing you to leave the widget on the right in a web browser, while offsetting the widget horizontally for mobile devices.

    For more information, see the offset setting in the developer documentation, where you can see an example of how that setting is used to offset the mobile version of the widget.

    I hope that helps!

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