Chat shortcuts

Completed

2 Comments

  • Jacob J Christensen - Cloudhuset A/S
    Community Moderator

    Hi Hanna,

    You are definitely not alone on this one, limiting availability or visibility of the shortcuts, similarly to how macros are controlled in Zendesk Support would be very helpful. I made a similar request a while back, feel free to vote it up and leave your own use case. 

    Welcome to the community!

    0
  • Shashank Johri

    Hi Everyone 

    We are pleased to announce the launch of Shortcuts Improvements. Please refer to the following announcement post. https://chat.zendesk.com/hc/en-us/articles/360001805048
    The feature is available now. 

    Thanks 
    Shashank

    1

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