Administrator control with no chat license

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4 Comments

  • Ramin Shokrizadeh
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    Hi there Greg,

    Thanks for sharing your feedback regarding the licensing behaviour today in the Zendesk products. We currently don't differentiate between an admin and agent license and the billing is based on total number of seats including the admin. Although the admin does not pick up chats/tickets, they are still getting value from the service by running reports and managing the other agents.

    We don't have any immediate plans to change this behaviour across the Zendesk products but I will pass your feedback to the marketing team.

    Thanks,

    Ramin

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  • Phil
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    Just to add my voice, I also agree with Greg. We have the same process.

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  • Greg
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    'We don't have any immediate plans to change this behaviour across the Zendesk products but I will pass your feedback to the marketing team'

    Please do as when these licenses run out we will be changing to another chat desk company that does not waste a license for the Administrator, if you manage to get it changed we will stay.

    Greg

     

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  • Jeffjr
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    This is an essential feature for smaller companies, please proceed with this feature quickly.

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