Is there any way that you can have the selected form in a chat transcript ticket change, based on the chat department that the customer has chosen?
Across our different brands we have multiple chat departments, but every chat transcript created will have the default form on them. This means they fall into the same department, which makes them harder to finds and means our reporting isn't as accurate.
It would be helpful if the form would change based on the chat department.
Or, if this isn't possible it would also be useful to just have an option in triggers, to create a condition that if 'Chat:Department is....' that you could then perform the action of changing the form.
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