Windows functionality

Not planned

6 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Jason,

    There are existing posts about this request: 

    https://chat.zendesk.com/hc/en-us/community/posts/213928308-Windows-Phone

    https://chat.zendesk.com/hc/en-us/community/posts/210315557-Zopim-application-for-Windows-Phone

    We have no plans to offer a Windows Phone app in the immediate future.

    Thanks,
    Ramin

    0
  • Jason Warrener

    Ramin

    Thanks for the reply and links.

    Disappointed to read this and hope that this will change in future so we do not exclude these customers from being able to access our live chat service.

    Thanks
    Jason

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Just to clarify, are you talking about the agent apps being available on Windows Phone or the widget being visible to your visitors in IE/Edge? Or you asking about a Mobile SDK to integrate Chat into your Windows Phone app?

    The widget should be loading for your visitors in mobile IE and Edge. We have no plans for building a Windows Phone app or Mobile Chat SDK to integrate into your Windows Phone app.

    -Ramin

    0
  • Jason Warrener

    I was referring to the widget being available for Windows phone users with IE/Edge.

    This is not displaying for such users.

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Jason,

    If you go to zopim.com on your Windows Phone device, do you see the chat button on the bottom right?

    The standalone chat widget supports Windows Phone 8.1/10 but the Web Widget does not support Windows Phone. It could be that you have embedded the Web Widget which is why it isn't displaying for your visitors. 

    If you are just using Chat, you should use the Chat standalone widget instead of the Web Widget.

    Thanks,

    Ramin

    0
  • Jason Warrener

    We are able to see the chat button on the zopim website.

    I will speak to our web developers as it seems they have integrated the wrong widget.

    Thanks.

    0

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