Be good if you could allow Admins to send a personal message to the whole team instead of sending it one by one.
Reason why is because we have a lot of agents and they do not work in same office. This would save a lot of time as you can reach out to your whole team within a matter of seconds.
If not this option then i think a team chat room would be great. Again our agents do not work in same office so we can't just share our ideas quickly across the office.
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