your pre-chat form is not very customizable. Do you ever plan on changing that in near future?
What we'd need: We only want to have the "Name" and the "E-Mail"-field displayed in the pre-chat form. The "Message"-field should be able to be hidden.
Maybe other users are more looking into hiding the "E-Mail"-field in order that a lot of people don't want to provide their email.
Therefore there are so many ways users would need the pre-chat form to work. Unfortunately it is not customizable enough to fulfill these different expectations.
Feel free to take a look into ticket #2121893 in order to see our previous chat regarding this topic.
I really hope you are going to find a solution for that. It is very important for us and I'm sure also for a lot of other Zendesk Chat users as well. Thanks!
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