Hyperlink

Answered

7 Comments

  • Ramin Shokrizadeh
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    Hi Kundenbetreuung,

    Thanks for the feedback. Ultimately, you are asking for rich text formatting support within the chat dashboard/widget.

    We agree this is something that should be added but isn't something planned in the immediate roadmap (next 6 months).

    It would be a fairly substantial change to the service and would touch multiple components, including shortcuts and triggers.

    If/when we add support for rich text formatting, we will update you here.

    Thanks,

    Ramin

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  • Dumitru Lungu
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    Good suggestion, will be better to can insert HTML

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  • Jamie Noell
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    Chat is meant to be a brief conversation option, so it seems fitting that a brief, easy to read hyperlink would be preferable. Sure, we can use something like a bit.ly shortener, but just regular words are easier and faster to read.

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  • Heather Cook
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    I'm not sure why we can add hyperlinks to text in every other part of Zendesk but not Chat. Especially as chat is a much smaller screen compared to Guide and Support, which means the full URL takes up a lot of space and looks dreadful. Poor functionality on Zendesk part.

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  • Chris Brogan
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    I have similar use cases to all those mentioned here. I really don't get why this is such a problem to implement. This should be out of the box functionality. Many chat competitors offer this out of the box. I'm looking to switch providers because of this.

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  • Stevie
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    Has there been any movement on this (3 years ago)

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  • Aswin Kannan
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    They don't care about the age of the request. Pretty sure they have an excuse already figured out.

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