we would find it extremely helpful to chat with a visitor normally. When typing a message, there should be the possibility to save a specific single message directly as a shortcut right in the chat window.
Currently we have to switch between chat window and shortcut area and we have to copy and paste a message in order to create shortcut.
Creating a shortcut directly while typing it in a normal chat would be so much for time saving and faster. It's convenient as well because we would not have to leave the chat window.
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