Zendesk Feature Request for multiple options

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1 Comments

  • Ramin Shokrizadeh
    Comment actions Permalink

    Hi Darren,

    Great feedback. What you are asking for isn't possible with shortcuts alone but you can make it happen using a trigger with the shortcut.

    Based on the content of the message, you can get the trigger to apply a tag to the chat automatically.

    So for example, this is one trigger I created based on options in a shortcut survey I created:

    Try that out and let me know how it goes for you.

    Thanks,

    Ramin

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