Is there a way to prompt the requestor to start a ticket instead of a chat if all agents are already busy chatting? Basically, having the widget function like it does if no agents are online. Limiting chat sessions for each agent does not do the trick. Even when all agents are busy on chats and have reached their max limits the requestors can still start a new chat session. These sessions are essentially held in a queue. We would prefer that the requestor is prompted to open a support ticket when no agents are available to take the chat.
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