Limit Agents to Only View Their Chats

Completed

2 Comments

  • Official comment
    Rajat Garg
    Zendesk Product Manager

    Hi Sean,

    I wanted to connect back on your feedback about limiting agents to their chats only. We recently released a feature in Premium (legacy) and Enterprise plans that allows you to customize agent permission. As part of this feature you can customize agent permissions so that they can view their chats only. You can find more about the feature here

    Thanks,

    Rajat

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hey Sean,

    Great feedback, can you share your thoughts on the already ongoing thread here: https://zopimsupport.zendesk.com/hc/en-us/community/posts/220969627-functionality-needed

    This will ensure your feedback goes to the right PM and is part of the larger conversation with other customers.

    Thanks,

    Ramin

    0

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