Better formatting in Zopim-to-Zendesk chat transcripts



  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hey Pedro,

    Thanks for sharing the feedback regarding the appearance of the chat transcript.

    Couple questions regarding your feedback:

    1. Are you concerned on the readability for you and your agents or the visitor getting the ticket notification? It could be both but sounds more like you reviewing tickets, just want to make sure we understand your use case well.

    2. Would adding spaces between the messages improve the readability? What about using something like speech bubbles (like a messaging app)?

    If the main use case for you is reviewing past chats, have you tried doing that via the History tab in Zopim? How is that better/worse compared to doing it via the ticket?




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