• Official comment

  Rajat Garg

  • August 24, 2017 07:58

  Zendesk Product Manager

  Hi all,

  We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. You can find more about the feature in our announcement post here.

  Thanks,

  Rajat

• Ramin Shokrizadeh

  • September 09, 2016 01:56

  Zendesk Product Manager

  Hi Webmaster,

  Are you referring to roles and permissions for agents and limiting their access to parts of the dashboard? Can you explain what you would want to restrict if you had that flexibility today?

  Thanks,
  Ramin

• Tomas

  • September 22, 2016 08:01

  Agree with this. Agents should not have access to view any of the pages that are Administrator required. Even if the agent can't edit anything.

• alejandro maldonado

  • September 23, 2016 13:49

  exactly , just watch only that belong to you ,  and should be possible to looking for ip a banned visitor too.

  and filter by domain

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