Currently the proactive greeting pops up the entire chat window which interferes with our visitor's browsing experience. Other chat applications do this much more gracefully and I would love to see zopim adopt the same strategy. It's the only thing left keeping us from switching all our departments over to zopim.
Here's a link to a screenshot on how another chat application does this perfectly and unobtrusively. https://goo.gl/photos/dqcngPt3u6tosY4g8
They show a picture of the agent which instantly humanizes the chat request and make it a ton more personal. Then there's a short statement on the left of the image which doesn't block much of the screen. When the visitor clicks the invitation, it then opens up the full chat window.
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